We are looking for an End User Support Analyst f/m - vacancy is no longer available
07 · 05 · 2018
In order to strengthen our team with new associates so we are looking for highly motivated and responsible people for the job: End Users Support Analyst f/m
Provide Computer Diagnostic and research, solving end-users problems
Report incidents and problems
Organize and prioritize user reported incidents and problems
Provide support in System and processes standard and quality maintaining
Identify user needs and areas requiring improvements
Define Test Cases
Resolve IT system problems
Provide Customer support for end users
Create ad hoc reports for IT users and the Administration
Update a business IT system - Updates, patches, etc.
Create education materials for end users
Provide first level customer support
Minimum Experience and Qualifications
Bachelor’s degree in Economics (IT related), candidates with Education equivalent to the completion of high school and equivalent combination of training and experience in IT will be considered
A minimum of 2 years of work experience in Support, or equivalent experience is required (formally or voluntarily)
Advanced computer skills (MS Office, Internet)
Highly proficient in spoken and written English
High-Level Literacy Skills
Highly motivated to gain new knowledge and experience and apply them in practice
Strong teamwork skills
Ability of building effective business relationships
Familiarity with Customer support within large IT systems - experience in HelpDesk tools is an advantage
Understanding business process mapping process, IT procedures and politics is an advantage
We offer employment at a stable company that recognises teamwork as well as the commitment and results of an individual, a stimulating and dynamic working environment, regular monthly earnings in line with achieved results and career development potential.
Type of employment
Time limited Contract, Full time
If you find yourself described in next few lines:
Have good analytical skills
Willing to travel as needed
Able to teamwork in a young and rapidly growing IT team
Capable to work under pressure and in a dynamic environment
Willing to work in shifts
Have excellent communication skills
Please submit your resume in the Europass format (http://europass.cedefop.europa.eu/) to email: ogesvind (@) volum3.com
Release Date 7th of May 2018.
Deadline 18th of May 2018.
Deadline has been extended to 28th of May 2018.
Used words and concepts that have gender significance apply equally to male and female gender regardless of whether they are used in male or female gender.
In employment, we give priority to disabled people.
According to the Act on Professional Rehabilitation and Employment of Persons with Disabilities, the right to employment is equally achieved by both employed and unemployed persons with disabilities.
Employment advantage is achieved solely under equal conditions (not automatically). This means that a person with a disability must first fulfill all the conditions stated in the advertisement, and also achieve the result as good as other candidates in the assessment process (written testing and/or interview) to achieve this right. A person with a disability will achieve employment advantage when that person achieves an equally good results as the highest scored candidate.